![]() This is also supported by a Google search on the subject matter. They assured her that the Iris Xe was far superior to the UHD. My wife called their technical department and asked if there was a difference between the Iris Xe graphics and the UHD graphics. Despite this proof, customer service insisted it was the right computer. I sent them photos showing computer's screen with the system information clearly showing that the computer they sent me only had a 2.1 GHz processor and wrong graphics. Customer Service requested photos proving my claim. Laptop I received from B&H Photo had 2.1 GHz processor and Intel (R) UHD graphics. Description on B&H website clearly stated that laptop had 3.4 GHz processor and a Integrated Intel Iris Xe Graphics. Ordered a Dynabook 15.6" Tecra A50-K1538 Laptop. ![]() I plan to continue to be a B&H customer however, I caution against purchasing TV or computers from this business as their return policy is extremely strict. ![]() I particularly appreciate their “Payboo” credit card that subtracts the sales tax from my state from the total charge. I've been a B&H customer for many years, and this was my first bad experience I’ve had. I’m still irritated that it took me all day to resolve the matter, was told at least twice that I was shipped the right computer and would not receive a refund and had to file a complaint with the Better Business Bureau, but it was resolved. B&H likes to sell, but they don't like to take returns, regardless of what their ** Return Policy says!ī&H has resolved this matter and I am happy with the result. If you go through these reviews of B&H you will see several one-star reviews where the customer complains about receiving used and returned items and many cases where B&H was reluctant to allow returns and exchanges. This practice of refusing to allow customers to return items will come back to bite them because if they screw too many customers in this way it will get around the internet and people will think twice before they buy at B&H.īe forewarned when buying at B&H make sure you are not going to return the item and hope that it is not defective. If I had paid with PayPal, I am sure I could have won a dispute with B&H because it is not right to have to pay for a defective item and if the seller doesn't stand behind their products, I am sorry, but I don't respect them very much. After all, they could just return the scope to the seller and get reimbursed. I have filed a dispute with the BBB just because I think what they are doing is unfair. I have returned a lot of stuff at other websites, and I have NEVER been banned from returning items.
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